Processing Time

Orders are generally prepared within 1–3 business days after payment and confirmation, excluding weekends and public holidays. High order volume, payment review, or stock checks may extend processing; we will contact you about a material delay.

Delivery Destinations and Estimates

Available destinations are confirmed at checkout. For eligible destinations, estimated transit time is generally 7–12 business days after dispatch. Delivery times vary by destination, carrier, customs, holidays, and local conditions; any destination-specific estimate shown at checkout takes precedence.

Shipping Charges and Origin

Available shipping methods and exact charges are displayed before you place your order at checkout. Orders may ship from a fulfillment facility serving your destination; the dispatch location can vary by product and availability. Contact us before purchase if you need the dispatch location for an item.

Tracking

When the carrier provides tracking, we will send the number or link to your order email. Tracking may take 24–72 hours after dispatch to show its first update.

Taxes and Customs

Any taxes, duties, or import charges collected by us will be shown at checkout. Additional import charges imposed by your destination, if applicable and not collected at checkout, may be your responsibility subject to local law.

Address Changes and Delivery Issues

Please check your address before placing the order. Email service@qevnaliro.com immediately about a correction; changes may not be possible once dispatched. If tracking stalls, the parcel is lost, or it arrives damaged or incorrect, contact us with your order number and relevant photos. We will investigate with the carrier and offer a suitable resolution where applicable.

Last updated: September 27, 2026